Prescription Drug Benefits
What to Know
In 2025, Blue Shield of CA is updating its pharmacy program. CVS Caremark Pharmacy will continue to administer retail prescription drug benefits. For mail order services, however, you’ll use Amazon Pharmacy home delivery.
If you’re enrolled in a Kaiser Permanente HMO, Kaiser will continue to administer your prescription drug benefits.
Blue Shield PPO HDHP with HSA
Prescription drug retail benefits: CVS Caremark Pharmacy
Prescription drug mail order benefits: Amazon Pharmacy home delivery
Blue Shield PPO Plan
Prescription drug retail benefits: CVS Caremark Pharmacy
Prescription drug mail order benefits: Amazon Pharmacy home delivery
Blue Shield EPO Plan
Prescription drug retail benefits: CVS Caremark Pharmacy
Prescription drug mail order benefits: Amazon Pharmacy home delivery
Kaiser Permanente HMO Plan
Prescription drug benefits are administered by Kaiser Permanente
Medical
Blue Shield
855-599-2657
blueshieldca.com
Member Services
7 a.m.– 7 p.m. PT, Monday–Friday
Teladoc: 800-835-2362
NurseHelp 24/7: 877-304-0504
Access to care outside of CA:
855-599-2657
Access to care outside of U.S.:
855-599-2657
CVS Caremark (retail pharmacy benefits)
866-346-7200
Amazon Pharmacy home delivery (mail order benefits)
855-206-3605
Medical
Kaiser Permanente
Member Services: 800-464-4000 (24/7, except holidays)
Advice Line: 866-454-8855 (24/7)
kp.org